I just found If I use the same email to create different account Magento would just reload the same page www.domainName.com/index.php/customer/account/create/. And there is no new account being created in the backend.

I found there should be something like a warning message saying "There is already an account with this email address. If you are sure that it is your email address, <a href="%s">click here</a> to get your password and access your account.'"

Allow duplicate E-mail for magento customer Registration

how do I fix this problem. thank you.

  • What you needs to fix allow duplicate email registration or shows error message? Jan 29, 2016 at 11:13
  • to show error message Jan 29, 2016 at 17:33
  • Which theme you used for store frontend? Jan 30, 2016 at 10:23

1 Answer 1


This may be due to multiple problems. Main issues that you need to check in this case is

  • Check whether <?php echo $this->getMessagesBlock()->toHtml() ?> is available in your customer/form/register.phtml file. If it is not there, then you need to add it.

  • Check whether AccountController.php has any rewrite exists. If yes, then check the createPost action in that file and debug there untill you find the problem.

Generally this issue will be raised only when module rewrite occurs to the customer registration files.

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