I was adding a new magento extension to our website. After the install, this error happened.


The website and admin panel is now unusable. We need to get our website back up ASAP.

Why did this error happen ?

And is this bad ?

Is there an easy fix ?

I am not very good at web, so any information and support would be appreciated.

  • Could you post the content of the most recent file under your var/report folder please ? – Raphael at Digital Pianism Jan 25 '16 at 12:27
  • Please check maintenance.flag are created at your application and if edit then just delete it – Amit Bera Jan 25 '16 at 12:35

It could be numerous things, but it's best to look into your magento root directory, and see if there's a file called maintenance.flag if it's there, you can either delete it, or wait until the extension is done installing

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  • All i did was delete the maintenance.flag Thank you so much :) – Brandon.oc Jan 25 '16 at 18:54

This information is insuffient to help you out. Please debug your store as per this guide lines and come again with specific error that you are getting in the var/log directory.

Since it is almost sure the problems comes from the extension, the primary thing you need to do is temporally disable that extension. You can do this by



You need to put false inside active node and then delete var/cache folder.

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