I am trying to remove sku column from New order mail template. I tried this. But there were still no changes in mail. I made changes in both base theme as well as in rwd theme which is by current theme. Any Ideas?

I have my cache disabled. I did the same changes in rwd too.But no changes in my emails.

  • have you use any custom theme?
    – Abdul
    Commented Jan 15, 2016 at 5:26
  • no, jst modified the rwd
    – Akash
    Commented Jan 15, 2016 at 5:32
  • yes i removed from default.phtml and as well as \app\design\frontend\base\default\template\email\order\items.phtml
    – Akash
    Commented Jan 15, 2016 at 5:34

2 Answers 2


Check whether a custom e-mail template is configured in System > Configuration > SALES > Sales Emails > Order > New Order Confirmation Template.

If the value is different from New Order (Default Template from Local) it means that Magento is using a custom template defined in System > Transactional Emails and it may be the root cause of your issue.

Hope it helps.

  • Yes I have loaded the default mail template and just put some changes in the html and using it. But i haven't made any changes in {{layout..}} code. And since the layout update handle is using the phtml files, I still don;t get why commenting the sku header column line is not making the sku column go away
    – Akash
    Commented Jan 22, 2016 at 5:33
  • Provided you refreshed/disabled the cache, the last explanation is that you are not changing the proper phtml file. Sorry I can't figure out how to help you more. Commented Jan 22, 2016 at 5:44

Follow bellow steps:

Step : 1 Open file at location \app\design\frontend\rwd\default\template\email\order\items\order\default.phtml

Find bellow code in above file

<p class="sku"><?php echo $this->__('SKU'); ?>: <?php echo $this->escapeHtml($this->getSku($_item)) ?></p>

Now comment above code live this

<?php /*?><p class="sku"><?php echo $this->__('SKU'); ?>: <?php echo $this->escapeHtml($this->getSku($_item)) ?></p><?php */?>
  • I had already tried this.
    – Akash
    Commented Jan 15, 2016 at 9:23

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