my custom transactional email is not loading image for header and footer. i am sending the mail through observer other email are working perfectly only the observer email not loading header and footer properly.

$emailTemplate  = Mage::getModel('core/email_template')
                $emailTemplate->setTemplateSubject('Make a Review');  
                $emailTemplateVariables = array();
                $emailTemplateVariables['test'] = $companyinfo->getCompanyName();
                $emailTemplateVariables['name'] = $order->getCustomerFirstname().' '.$order->getCustomerLastname();
                $emailTemplateVariables['reviewurl'] = Mage::getUrl('test/index/review',array('ref' => $ref));

                $processedTemplate = $emailTemplate->getProcessedTemplate($emailTemplateVariables);
                $emailTemplate->send($email,$order->getCustomerFirstname().' '.$order->getCustomerLastname(), $emailTemplateVariables);
  • Check Preview of template review_template in admin Transactional Emails section Nov 23, 2015 at 7:37
  • preview is showing perfect but when i send it is not loading header and footer images.. Nov 23, 2015 at 7:43
  • check image loading for your mail is allowed in your mail client. if this is the case with loading images..... Nov 23, 2015 at 7:51
  • working for other email but not loading the email that are send from observer. Nov 23, 2015 at 7:53
  • set area that might be creating isssue Nov 23, 2015 at 8:00

1 Answer 1


setting the setDesignConfig and area to frontend solved my problem.

$emailTemplate  = Mage::getModel('core/email_template')
                ->setDesignConfig(array('area' => 'frontend', 'store' => $store->getId()));  
            $emailTemplate->send($email,$order->getCustomerFirstname().' '.$order->getCustomerLastname(), $emailTemplateVariables,$storeId=null);

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