my site is http://shaadistore.in/ in this im having an issue in forgot password page http://shaadistore.in/customer/account/forgotpassword/ whenever i'm submitting the form it's showing below error:

Fatal error: Call to undefined function mb_convert_encoding() in /home/shaadistore/public_html/lib/Pelago/Emogrifier.php on line 556

And also i'm not getting any emails during this process.

Please can any body help me about this.

closed as off-topic by Julien Lachal, Qaisar Satti, Tim Bezhashvyly, Amit Bera, Fabian Schmengler Nov 13 '15 at 19:25

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "Questions about third-party modules are generally off-topic because the scope of functionality and code are not available. For more information, see this meta post/answer." – Julien Lachal, Qaisar Satti, Amit Bera, Fabian Schmengler
If this question can be reworded to fit the rules in the help center, please edit the question.

  • i tried no error on that link – Magento 2 Nov 13 '15 at 12:04

It looks like your PHP installation doesn't have mbstring installed.

Go through this guide, it will give you more information on how to install it: http://php.net/manual/en/mbstring.installation.php

If you don't have that much access on your server, contact your hosting provider and ask them to do it for you

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