I am a web admin for a retailer and don't have access to the code for our Magento site, so I am hoping the fix to this issue is something done through the admin login. And please bear with my lack of technical knowledge!
A custom attribute used on the front end (brand name) does not save when editing individual products. We have found around 75% of our products, bulk imported from a CSV file, have not 'kept' the brand name from that import file.
When trying to edit these products individually, the 'brand name' dropdown value does not always get saved (sometimes it does, mostly it doesn't). The only way of reliably getting this attribute to save is to use the bulk 'Update Attributes' option, which is impractical.
Is anyone able to explain this, and/or offer a fix suggestion? It's a vitally important attribute from a user point of view, so people can filter by brand.