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When using PayPal (no matter which integration I think), we sometimes get the following error:

PAYPAL GATEWAY HAS REJECTED REQUEST. THE FIELD SHIPPING ADDRESS STATE IS REQUIRED (#10729: SHIPPING ADDRESS STATE EMPTY).

This was already the case for China and Japan. So we added these countries to the list of countries where the state is required (under System - Configuration - General). But for which countries does PayPal also require the state field? I guess there are more. We also asked the PayPal merchant support, but they could not give us any information (screw you, guys!). Maybe someone else has a complete list or we can build up one together?

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3 Answers 3

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The following countries are known to require a state by PayPal:

  • Argentinia
  • Australia
  • Canada
  • China
  • Hong Kong
  • India
  • Indonesia
  • Japan
  • Mexico
  • Russia
  • Switzerland
  • Thailand
  • United States
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  • Switzerland is not requited as far as I know
    – user51017
    Feb 23, 2017 at 11:46
  • 1
    India required the state.
    – Stack user
    Aug 14, 2019 at 7:05
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Check out the following on the PayPal developer site: https://developer.paypal.com/docs/classic/api/state_codes/

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  • Thanks. But I do not think that the list is complete - many of the countries, where I know that they require a state, are not listed.
    – Simon
    Sep 21, 2017 at 19:21
  • From testing the list in the developers guide seems to run true in the UK - for example Australia in the list you gave above is not required to have a state. However, these things have a way of coming back to haunt you. Therefore it might be the best option to set the State as a required field for all countries as customers will "fill it in" if required to get to through checkout and this would also cover you in the event that PayPal updates it's policy per country.
    – hejhog
    Sep 22, 2017 at 22:34
  • Interesting point! Maybe PayPal requires different fields depending on the seller's location - although this does not make any sense to me. Requiring a state for all countries is a tough decision - the less customers need to do, the better the conversion rate.
    – Simon
    Sep 25, 2017 at 6:13
  • May be 10736 is a recoverable error and therefore the customer could be re-directed back to PayPal to correct the address and continue with check out. See thinklikeamage.com/index.php/articles/magento/…
    – hejhog
    Sep 26, 2017 at 19:21
  • Reference to my comment above. 10736 is a non-recoverable error but the module I gave the link to enables the customer to correct the state without having to restart the checkout process.
    – hejhog
    Sep 26, 2017 at 19:33
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At the time of Paypal Express Checkout the customer enter City, State, and Postal Code if these three are not match the Paypal throws an error.

i.e, PayPal gateway has rejected request. A match of the Shipping Address City, State, and Postal Code failed (#10736: Shipping Address Invalid City State Postal Code) But Some of the Clients don’t want this validation.

For that you do changes on you Paypal module Api.

The change is /app/code/core/Mage/Paypal/Model/Api/Nvp.php file

in callSetExpressCheckout() Method

remove the line $request[\’ADDROVERRIDE\’] = 1;

after that your customer use the Paypal checkout with not matching of state , city and postal code it’s working fine.

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  • This has nothing to do with the concrete question.
    – Simon
    Nov 21, 2016 at 12:06

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