With our Magento version when we are trying to apply patch via SSH it fails with following error

Hunk #1 FAILED at 43.
1 out of 1 hunk FAILED -- saving rejects to file app/design/frontend/base/default/template/customer/form/register.phtml.rej
patching file app/design/frontend/base/default/template/customer/form/resetforgottenpassword.phtml
Hunk #1 FAILED at 28.
1 out of 1 hunk FAILED -- saving rejects to file app/design/frontend/base/default/template/customer/form/resetforgottenpassword.phtml.rej

What should be the issue? if I am going to replace the files with default Magento installation will it will then cause issues if these were modified earlier?

  • Please post the contents of app/design/frontend/base/default/template/customer/form/register.phtml.rej I'm guessing you've edited that file which caused the patch to fail – Sander Mangel Oct 28 '15 at 13:52

Have you installed all prior security patches? They are required for the SUPEE-6788 patch to succeed. http://magereport.com can help determine if previous patches have not been applied.

Otherwise your app/design/frontend/base/default/template/customer/form/register.phtml file likely has modifications which are preventing the patch. In that case:

  1. Create a backup of your current file
  2. restore the stock 1.9 version of the file
  3. apply the patch
  4. merge your customized file and the patched file
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