I made some inline styling changes on a Transactional Emails template. My changes are visible when I preview the Transactional emails template. but the problem is when I send a test email to a gmail I still get an old version of the Transactional email template. My new changes don't show up. I cleared the cache and I did Reindexing. but my My new Transactional email template doesn't show up.

Is there a step that i'm missing? or Is this problem related to Magento or the Server?

  • did you make these changes to the System > Transactional Emails or to the email files in app/locale/[language]_[country]/template/email/...? Sep 30, 2013 at 13:13
  • I made the changes on System > Transactional Emails Sep 30, 2013 at 13:15
  • thanks for clarifying, you can find my response in the answers :) Sep 30, 2013 at 13:19
  • Did any of the answers help you out with your question? Oct 1, 2013 at 10:43

3 Answers 3


Make sure the emails you've edited are choosen under System > Configuration > Sales > Sales Emails > [type of email] > [type of email] Email Template / [type of email] for guests

Other emails like the one for welcoming a new user are spread out over the System > Configuration, for example under Customer Configuration > Create New Account Options. You'll have to locate the email templates you have updated.

By default all these dropdowns are on [...] (Default Template From Locale), select your modifications name from the dropdown


Have you assigned these templates in the system configuration for the store you're testing?

After creating a transaction email template you need to tell the store to use this for the relevant email.

So for example the New customer email is assigned in System Configuration -> Customers -> Customer Configuration -> Default Welcome Email

  • 4 minutes too slow, +1
    – SR_Magento
    Jan 5, 2015 at 12:59

Inline css not works in gmail. Gmail only supports <style> in the <head>. Gmail does support embedded styles (<style>). However, embedded styles are only supported in the head of your HTML document.

so if you added css in style in the head section it will not work.

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