I have been writing an extension to carry out a SOAP API request. This works locally fine, however when on the live server my observer isnt picked up and therefore not fired.

I have read up and thought it could be an issue with letter cases but i really can't spot it.

Below is my config.xml file:

<?xml version="1.0"?>





            <experian_tpl module="Webtise_ExperianCheck">
                <label>Experian Check Result</label>




Any help would be appreciated. My Observer.php file is in the following directory:


Local machine is Macbookpro. Server Linux.

  • Your module/class should be experiancheck/observer
    – Rabea
    Commented Oct 13, 2015 at 14:19
  • Hi @Rabee, cheers for the comment, ive just tried this and im afraid it didnt work either. Any other ideas?
    – JoshCarter
    Commented Oct 13, 2015 at 14:22
  • Flushed cache after ?
    – Rabea
    Commented Oct 13, 2015 at 14:23
  • Yep flushed the cache.
    – JoshCarter
    Commented Oct 13, 2015 at 14:24
  • if your local machine is on Windows and the live env is on linux, be careful at case sensitivity of the file names.
    – Marius
    Commented Oct 13, 2015 at 14:25

1 Answer 1


It turned out it was down to case sensitivity on my Macbook, got it to work eventually. Thanks to Marius and Rabee for the comments, I know for future reference to always bare in mind case sensitivity when creating modules!

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.