Credit Memo Email

Question

How do I edit the "Grand Total" in the credit memo email to "Refund Amount". I don't see Grand Total in the transactional email template for credit memo.

Answer 1

Certain blocks are included via a reference in the email. To find out where the HTML actually comes from check the layout XMLs, in case of the credit memo email that would be the app/design/frontend/base/default/layout/sales.xml

Among others you'll find the handle sales_email_order_creditmemo_items which is the one you're looking for. You'll see that it has a block called creditmemo_totals that uses a template sales/order/totals.phtml

Now the issue is that the template is used in a bunch of places so editing it directly will result in those changes showing up basically everywhere in the store and emails.

You can set another template for this block by adding it in either a custom modules layout XML or in your active templates local.xml or other layout XML. That would look something like this

<?xml version="1.0"?>
<layout version="0.1.0">
   <sales_email_order_creditmemo_items>
      <reference name="creditmemo_totals">
         <action method="setTemplate"><file>your/custom/sales/order/totals.phtml</file></action>
      </reference>
   </sales_email_order_creditmemo_items>
</layout>

Now copy the totals.phtml template file to your custom version and you're done