I will appreciate any advices. I had a processing order (buyer bought via ebay) and was marked complete as the item has been sent. Buyer then open ebay dispute and we have refunded them.
After refund, my Magento automatically marked the invoice/sale record as processing again and im not able to cancel or issue credit memo on it. On the invoice page, it is only showing the following tabs back, edit, send email, hold, reorder.
Can anyone please advise me what should i do to cancel this order.