I am using in magento 1.9 in my website. I created account, reset password, order mail, invoice mail etc none of the mail send to the customer. I don't know the what's the problem. can you please any one suggest what is the problem??


2 Answers 2


Emails are sent on an automated script now so you need to set it up by adding the cron.php to your crontab schedule. We tend to run ours every 5 minutes. You can see if emails are queued up to be sent by looking in the cron_email_queue table.

  • Already i have a cron.php file in my root folder
    – Magento 2
    Sep 15, 2015 at 4:58
  • But you still need to add it to your cron schedule. It will not run automatically.
    – Smartie
    Sep 15, 2015 at 6:15
  • can you please tell me how to run automatically
    – Magento 2
    Sep 15, 2015 at 12:29
  • do you have ssh access to the server?
    – Smartie
    Sep 15, 2015 at 12:34
  • No but tell me how i will contact to my server person
    – Magento 2
    Sep 15, 2015 at 12:35

Have you enable the email communication in admin panel??

If not Navigate to

admin > system > configuration > system > mail sending settings > Disable email communication

to no.

  • it's no only...
    – Magento 2
    Sep 15, 2015 at 4:56

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