I have been trying everything to get order emails to work on a new Magento installation. Despite everything being enabled under System > Configuration > Sales > Sales Emails and setting up a proper cron in cPanel, nothing ever happens. I have setup the same exact cron in cPanel for another installation and it works fine. Nothing I do seems to matter.

The cron_schedule table seems to periodically re-populate with new schedule_id's but they always show as "pending", and executed_at and finished_at are all null. The core_email_queue table has all the unsent emails there (with null in the "processed_at" fields).

Nothing appears in the exception or system logs.

  • 2
    Try use Aoe_Scheduler to check cron routines and run it manually. "From" emails are correctly configured in System > Settings > Sales > Sales Emails? Sep 11, 2015 at 16:15
  • It was my understanding that Aoe_Scheduler was not compatible with 1.9. Yes, emails are properly configured in Sales Emails settings.
    – mcpacific
    Sep 11, 2015 at 16:38
  • does reset password email work? Are you sure that is not an smtp problem? Sep 11, 2015 at 18:57
  • Aoe_Scheduler is compatible with (I tested). I'm not sure about Maybe a smtp problem (by @AntoninoBonumore)? Sep 12, 2015 at 3:17

1 Answer 1


Then you might be affected by a Magento bug. Open the file cron.php (back it up before editing) in the root directory of Magento and look for (around line 47):

$isShellDisabled = (stripos(PHP_OS, 'win') === false) ? $isShellDisabled : true;

After this line, add:

$isShellDisabled = true;

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