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I need help troubleshooting my issue. I don't know what to look for. Magento 1.9.1.0. For what it's worth, this issue is probably related to the extension Webtex_CustomerGroupsPrice.

When I go to Customers > Customer Groups then I click Add New Customer Group, the page /index.php/admin/customer_group/new/key/.../ displays.

Then I type in a group name and hit Save. The next page is: /index.php/admin/customer_group/save/key/.../?code=stuff&tax_class=3

and I get a 404 Not Found error from the frontend theme.

I have tried disabling the extension Webtex_CustomerGroupsPrice which does not change the symptom. I am just beginning to learn how the database works so if it's as simple as fixing a row in a table I can do that.

A rewrite exists in app/code/local/Webtex/CustomerGroupsPrice/etc/config.xml:

<config>
    ...
    <global>
        ...
        <rewrite>
            <customergroupsprice_customer_group>
                <from><![CDATA[#^/admin/customer_group/save/#]]></from>
                <to>/customergroupsprice/group/save/</to>

Is this the issue? Why isn't that rewrite taking place? I have no idea what to do. Where should I be looking to troubleshoot this?

  • Are you by chance using a restricted admin account, i.e. a user that doesn't have a role with "all permissions"? – Fabian Schmengler Sep 11 '15 at 14:15
  • No, I'm using the main admin account. Thank you though. – Anthony Sep 11 '15 at 14:30
  • 1
    first of all, a 404 will never be report in your log. Anyway the problem is about a rewrite done by a custom module. You have to check the config.xml of any possible rewriting module – Antonino Bonumore Sep 11 '15 at 15:54
  • .../index.php/admin/admin/... Double admin? It's look like wrong. – Denis Spalenza Sep 11 '15 at 16:19
  • DenisSpalenza and AntoninoBonumore, Thank you for the feedback. I have provided more info. I will check into config.xml soon. – Anthony Sep 11 '15 at 16:52
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I've tried to install this extension and everything looks fine in same magento version.Try to clean your cache, logout and login again: could be a simple issue regarding xml updates (flush all xmls).

  • Interesting. Flushing the cache fixes the issue when the extension is deactivated (set false in app/etc/modules). When the extension is on, flushing the cache, even rm -r var/cache/* doesn't fix the issue. I may just continue without the extension. – Anthony Sep 11 '15 at 19:58
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same problem after buy Webtex_CustomerGroupsPrice and install on 1.9.2.1

After change config xml from

<rewrite>
      <customergroupsprice_customer_group>
    <from><![CDATA[#^/admin/customer_group/save/#]]></from>
    <to>/customergroupsprice/group/save/</to>
      </customergroupsprice_customer_group>
    </rewrite>

to

<rewrite>
      <customergroupsprice_customer_group>
    <from><![CDATA[#^/customer_group/save/#]]></from>
    <to>/customergroupsprice/group/save/</to>
      </customergroupsprice_customer_group>
    </rewrite>

it works!

btw: Magento > 1.7 have group prices on board ;-)

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