for some reason, in recent weeks my customers are getting "password does not match" errors when making accounts etc.

I know there is a known issue on, but I am using

Does anyone have a fix or workaround that applies to

  • Do you have a test customer with a password you know? Try creating a new customer and compare hashes. Might be a salt issue. Also, does resetting the password solve it? – Sander Mangel Sep 7 '15 at 17:39
  • the problem i've replicated so far is making a new account, and needing to enter the new password 2 times - thus getting the error. Not sure how I can check that hashes at that stage - the data isn't in the database. – egg Sep 7 '15 at 17:41
  • so the user you create has an account without password in the database? Please check the error logs for possible leads and think of any modules that might cause an error – Sander Mangel Sep 7 '15 at 17:42
  • sorry, to clarify - creating a new user account, via the "register" link, you then get the error. In the initial, create an account screen.. (so nothing in the DB at that stage - all new) – egg Sep 7 '15 at 17:44
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    Make sure in login form there should be : <input name="form_key" type="hidden" value="<?php echo Mage::getSingleton('core/session')->getFormKey() ?>" /> – Arunendra Sep 14 '15 at 8:23

Enable template path hints and look in template for this line:

<?php echo $this->getBlockHtml('formkey'); ?>

If this is missing, add it in your template file.

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  • thanks, but can you clarify in which file and where that should be? – egg Sep 16 '15 at 13:29
  • Enable template path hints and look your file path – Arunendra Sep 16 '15 at 13:46
  • Hi, so far, this is the closest to my solution. I followed the guide here: magento.stackexchange.com/questions/31933/…, and entered the following code into my register.phtml page <input type="hidden" name="form_key" value="<?php echo Mage::getSingleton('core/session')->getFormKey(); ?>" /> . This is basically what you are suggesting, right? I entered it mutliple times in that file, each time I found a <ul class="form-list"> ... not sure if thats overkill or correct - but for the moment, I can create a new account!! Success!! – egg Sep 16 '15 at 14:02
  • I just wonder... is it really OK to edit the file in app\design\frontend\base\default\template\customer\form\register.phtml or should be making my own version of that? – egg Sep 16 '15 at 14:05
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    @egg, you should only have to add that line once, right after the opening form tag. You should copy that file to your theme and make the changes there so that they are not overwritten by the next upgrade. – Joseph Leedy Sep 17 '15 at 12:55

Search for setConfirmation() and getConfirmation() in your extensions and replace with setPasswordConfirmation() and getPasswordConfirmation().

Or if they should stay compatible with older versions, use something like this:

$info = Mage::getVersionInfo();
$version = "{$info['major']}.{$info['minor']}.{$info['revision']}.{$info['patch']}";

if($version >= ''){
$customer->setPasswordConfirmation($this->getRequest()->getPost('confirmation')); // just check the name of confirm password field in the registration form accordlingly add the name in the get Post
} else {
$customer->setConfirmation($this->getRequest()->getPost('confirmation')); // just check the name of confirm password field in the registration form accordlingly add the name in the get Post
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  • for more info refer pradeepsanku.com/2015/05/15/… – Pradeep Sanku Sep 14 '15 at 9:56
  • I added some explanation to your code snippet, hope it matches your intent. – Fabian Schmengler Sep 15 '15 at 9:20
  • thanks... but which file should this be inserted into? – egg Sep 16 '15 at 13:07
  • see this link for more details pradeepsanku.com/2015/05/15/… – Pradeep Sanku Sep 16 '15 at 13:20
  • Hi, in my Mage_Customer_Model_Customer.php I see the public function validate(), and within this: $confirmation = $this->getConfirmation(); if ($password != $confirmation) { $errors[] = Mage::helper('customer')->__('Please make sure your passwords match.'); }. Am i meant to overright this? Some clarity on where to enter your code would be great, thanks!! – egg Sep 16 '15 at 13:27

Have you used any extension for checkout???

I had same error in firechecout extension then I change the following code, set $customer->setPasswordConfirmation instead of $customer->setConfirmation in Model/Standered.php

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  • i'm using GOMAGE LightCheckout... I will see if I can find that file/code.. thanks – egg Sep 14 '15 at 9:49
  • hii egg have you find the solution or not?? – Murtuza Zabuawala Sep 14 '15 at 11:04
  • sorry... been in meetings all day - will try to troubleshoot in the morning and get back to you all! Thanks. – egg Sep 14 '15 at 20:50
  • I'm sorry... i'm unable to find any standard.php file which has this text in. Not sure if I look in the wrong place... but currently stuck. Any more tips? – egg Sep 16 '15 at 13:32

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