I have created a admin user in magento and give certain access permissions, and i have an extension called support ticket, i gave user role access to this extension, when i logged in that particular user i am getting an error called access denied for that support ticket extension, when i login as admin it is working fine, and when i changed user role permission from custom to all, every thing is working as expected, but i need to give only this particular access permission,what can i do ?
adminhtml.xml
<?xml version="1.0"?>
<config>
<acl>
<resources>
<admin>
<children>
<system>
<children>
<config>
<children>
<support_ticket_ultimate translate="title" module="supportticket">
<title>Support Ticket Ultimate Section</title>
<sort_order>0</sort_order>
</support_ticket_ultimate>
</children>
</config>
</children>
</system>
</children>
</admin>
</resources>
</acl>
</config>