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On some browsers users are unable to login. Users also don't get feedback. The Magento system just doesn't respond. Sometimes the login does work in incognito mode.

Some things I already checked - formkeys are integrated in the forms - "web/cookie/cookie_domain" are for all storeviews set to null. - We run multiple storeviews eg; example.com/en/ , example.com/de/

I also tried modifying the cookie settings in the code as suggested on this url http://blog.chapagain.com.np/magento-admin-login-problem/ (however this article is related to the magento admin, where our problem is the frontend) but also that didn't work.

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  • When did the problem came? You've changed something? Does it work with the default theme?
    – Roy
    Aug 13, 2015 at 13:14
  • We put online our new shop, then the problem started to exist. It's the liveserver, on our devserver the problem does not exist (same code) and is running the same template.
    – Willem Rabsztyn
    Aug 13, 2015 at 13:23
  • 1
    Maybe you're using SSL which causes the problem?
    – Roy
    Aug 13, 2015 at 13:24
  • I use SSL but how can it cause a problem? (sometimes in incognito work it works with SSL)
    – Willem Rabsztyn
    Aug 13, 2015 at 13:27
  • Check the cookies in those browsers. Might be they have cookies for domains .www.example.com as well as .example.com which conflict
    – Sander Mangel
    Aug 18, 2015 at 7:05

2 Answers 2

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It can be a problem in your template. You need to include form key in following templates:

1) app/design/frontend/[your_custom_theme]/template/customer/form/register.phtml
2) app/design/frontend/[your_custom_theme]/template/customer/form/resetforgottenpassword.phtml
3) app/design/frontend/[your_custom_theme]/template/persistent/customer/form/register.phtml
3) app/design/frontend/[your_custom_theme]/template/persistent/customer/form/login.phtml

<?php echo $this->getBlockHtml('formkey') ?>

Source: http://www.webspeaks.in/2016/02/magento-1-9-2-cannot-create-account-on-frontend.html

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  • As a detail: that code should be added just below the starting form tag.
    – Webninja
    Jun 8, 2020 at 12:40
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The solution for my issue was that there were two cookies

  • www.shop.com
  • .www.shop.com

These were conflicting. After setting the "web/cookie/cookie_domain" to "www.shop.com" there was only created one cookie, and the problem was solved.

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