5

I've made a promotion rule under Promotions > Shopping Cart Price Rules. It enables free shipping for shopping cart less than 2 KG.

Conditions:
Total Weight equals or less than 2.

Actions:
Free shipping -> For shipment with matching items

I enabled Flat Rate shipping method with price of 10$ as well.

Customers can see the free shipping option in checkout page, and admin user can create a new order with free shipping from admin panel. But when admin user tries to reorder, Flat Rate price is 10$ and the promotion did not apply. See screenshot below:

enter image description here

Is it possible to apply the promotion in this situation?

2

As far as I remember, It's been like this.

The problem seems to be related to Quote creation, i.e. after you click on reorder button in Admin panel, cart promotions can not be applied immediately. instead you need to click on Update Items and Qty on top of the newly created order page and then click on Click to Change Shipping Method in Shipping method section.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.