I have a contact form on my Contact Us page as follows;

{{block type='core/template' name='contactForm' template='contacts/form.phtml'}}

The form displays correctly but when I click 'Submit' the page simply refreshes, clears the form, and no confirmation/failed message displays. I also don't receive any email.

In my System > Configuration > Contacts I have Enable Contact Us set to Enabled and a correct email address in Send Emails To.

For the record, I'm using Magento 1.9.1

1 Answer 1


It's happening because the action attribute of form gets set by the controller file of the module, which is not being called as you are placing it on a custom page. You'll need to add that action to the form for proper submit behavior of contact form. For a quick fix, if you have your form.phtml file in theme folder, you can change the form action in it as :

<form action="<?php echo $this->getFormAction(); ?>" id="contactForm" method="post">


<form action="<?php echo Mage::getUrl('contacts/index/post'); ?>" id="contactForm" method="post">
  • Hello @Prateek Thank you for your response - it worked :) The form now submits successfully and I receive an email with the contents. One last thing.. I notice the form redirects to 'contacts/index' upon submission. Is it possible to redirect to a custom page, such as a 'thank you' page or something? Is this possible?
    – Matt
    Commented Aug 5, 2015 at 21:34
  • Yes, it's completely possible. You'll have to rewrite the controller. You can look around for it, it's pretty easy.
    – Prateek
    Commented Aug 6, 2015 at 8:41
  • This replacement work for the Pagayo pt004 electronic theme too.
    – Nolwennig
    Commented Feb 15, 2016 at 15:48
  • hi, i am getting 404 page error on this url : /contacts/index/post. can you help?
    – Gaurav
    Commented Dec 6, 2018 at 13:01
  • @Gaurav, it's very much likely due to some incorrect rewrite of core module. Try starting with the basic troubleshooting of Magento application.
    – Prateek
    Commented Jan 6, 2019 at 18:40

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