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We've recently upgraded from Magento v1.7.2 to v1.9.2 using Magento Connect Manager. At first we were very happy it went rather smootly.

But now we noticed the grand total price is completely wrong. All my prices are including VAT. I have one product in my cart which costs € 5.85 My cart overview is:

Subtotal:                 € 5.85
Total (excl. VAT)         € 3.81
VAT                       € 1.02
Grand Total (incl. VAT)   € 4.83

The subtotal is OK, the VAT is wrong. It should be 21% which is 1.23 and the grand total should stay 5.85. Now my customers are paying less than they should be. It looks like some settings have been set to different values after upgrading, but I can't figure out which setting I need to change.

Does anybody have a link to some documentation about how to set the VAT in Magento CE v1.9.2? I could find some for older version but they didn't help.

Update As requested here is a screenshot of my tax settings. It is in Dutch however: My tax settings

closed as off-topic by Jeroen, Amit Bera, 7ochem, Qaisar Satti, mbalparda Jan 15 '16 at 13:40

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "Questions about third-party modules are generally off-topic because the scope of functionality and code are not available. For more information, see this meta post/answer." – Jeroen, Amit Bera, 7ochem, Qaisar Satti, mbalparda
If this question can be reworded to fit the rules in the help center, please edit the question.

  • It's very unlikely that anything has changed. Here's whole change log if you want to be sure: merch.docs.magento.com/ce/user_guide/… Do you have any 3rd party extension that's related to Catalog/Tax/Discount/Cart/Checkout? Please paste a screenshot of your tax configuration from Configuration > Sales > Tax – versedi Jul 31 '15 at 12:40
  • Can we also see the VAT rules and classes? Did you reindex after upgrading? – halk Aug 1 '15 at 4:29