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I got the following message when trying to accept payment in Magento.

Does anyone know the cause of this error? It was working fine before I install a Paypal payment extension installed. error msg:

PayPal gateway has rejected a request. The transaction has already been Accepted/Denied and the status cannot be changed (#11614: The transaction has already been Accepted/Denied and the status cannot be changed).
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  • Which currency are you using? Commented Aug 22, 2015 at 9:28
  • I have also the same issue. Hi Mukesh we are using USD for seller account. the issue happens when the purchase happens with GBP
    – Manaf P M
    Commented Mar 1, 2017 at 9:53

2 Answers 2

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This is because of currency mismatch in you store and business account you are using for getting payment.

You have to add currency in you seller account to accept store currency payment.

Here how the list of currency accept https://prnt.sc/phymxt

You can add currency as many as you want by clicking Currencies link.

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  • Last 2 years working good, suddenly facing this issue, may i know what is the main cause for this error? @Zaheerabbas
    – zus
    Commented Nov 28, 2019 at 4:54
  • What i need to change, if change require how last 2 years working good? @Zaheerabbas
    – zus
    Commented Nov 28, 2019 at 4:55
  • Did you change currency in your store? if yes then it may happened.
    – Zahirabbas
    Commented Nov 29, 2019 at 6:58
  • No, i did nothing. 4 days before working good, suddenly my payment gateway not working.
    – zus
    Commented Nov 29, 2019 at 7:26
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11614: The transaction has already been Accepted/Denied and the status cannot be changed

Resovle: We need create account base on curency of store

ex: if we use € => we should use paypal business account use € (should select country finland)

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