we are facing a strangest problem ever in live site.

for some registered customers [email id ], when they enter Billing address and click on "continue" button,

its not moving to the next step. Instead of this ,its coming back to the previous step.

we are using https for checkout. This is ajax response : enter image description here

enter image description here

  • Please provide more details
    – Amit Bera
    Commented Jan 28, 2016 at 15:14
  • its strange, for some customers, they can not able to place the order and some customers can place the order. Commented Jan 28, 2016 at 15:20

1 Answer 1


You may be remove Shipping Address step on checkout page.

But on checkout billing step ,you have set billing[use_for_shipping] value as 0.For this 0 value you need to got at shipping address step but it is not exit;

So You need to set billing[use_for_shipping] value as 1 (Means Ship to same address) to directly goto at Shipping method step Ship to this address

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