I have a directory store in which magento files and folders reside. Therefore if I want to access the site, I need to specifically type the complete URL www.example.com/store to access.

I use avrixe hosting and have little idea about php stuff.

To counter the issue, I tried logging into cpanel and in website settings tried following
Folder in hosting Space - \expamle.com\www\store , This yielded 403 error. Please tell me how can this be achieved without fuss. Should I just chage the Redirect to URL in website settings to the complete URL

1 Answer 1


The 403 error might come from the redirection to http://www.example.com/store that Magento performs because this is the configured base URL. After you changed the directory from /www to /www/store, this URL does not work anymore and it shoul be http://www.example.com/

Steps to fix it:

  1. change the cpanel settings back to the path without "store"

  2. Go to Magento admin. System > Configuration > Web and remove "store/" from the base urls in the "Secure" and "Unsecure" sections.

    Do not remove the trailing slash, it should look likehttp(s)://www.example.com/

  3. Now change the directory in cpanel to the path with "store" again

  • after changing the setting to without "store" getting for 403 for mysite/store/ and 404 for mysite/store/index.php.... Jun 30, 2015 at 14:58
  • yes, this step was necessary to be able to access your admin panel again at example.com without /store Jun 30, 2015 at 14:59
  • right now i am not able to access anything. So it's not possible to do the second step Jun 30, 2015 at 15:03
  • if your cpanel settings are correct, cleaning the Magento cache might help (delete contents of store/var/cache). Also, clear your browser cache because browsers cache redirections. Jun 30, 2015 at 15:13
  • i am on aspnet hosting so had to do few extra things and now able to get the same working with the help of your method. thanks a ton Jun 30, 2015 at 15:50

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