2

I currently have magento sending Emails to the customer upon making an order, but i am not getting bcc'd or a separate email notifying me at all.

I do have all of the emails I wish to receive the email listed in Config > System > Sales Emails >

I have also read about magento forcing you to use a cron job to send the emails, but that seems to be only relevant in magento 1.9 and beyond.

All other resources I have googled in regards to this issue have discussed modifying code that is not even existent in my magento installation.

Please help

Improve this question

2 Answers 2

Reset to default
3

Are you using the email address (domain part) in the BCC field same as your magento hosting url?

If you do I would suggest to test with some other email (diff domain) to see if email gets through .. if it gets then no native magento issue but hostings part I guess ,, I had recently client with similar issue,,

hth, k

Improve this answer
2
2

i changed the email in "New Order Confirmation Email Sender" from "Sales Representative" to "General Contact" and now it works without a hitch

Improve this answer

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.