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Basically I have a plugin that needs to remind a user about a quote they created 2 days after they create it.

The plugin company says its a cron problem why it isn't working and has left it at that.

I installed AOE Scheduler which says there is No Heartbeat at the top.

Can anyone advise how I can sort out my crons so I don't get this error and hopefully get this plugin working?

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If you are not getting a heart beat with AOE scheduler it seems your cron is not properly setup. You will need to setup cron on the server with something like the following:

* * * * * /bin/sh /path/to/your/site/cron.sh 

Once you have your "Heartbeat" you will see your cron items working

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