I am using Matrix rates for weight v destination shipping but for some reason the Shipping methods do not show up in the shipping method tab for non logged in customers.

I can calculate shipping from the cart page and update totals but when I checkout I get

"Your order cannot be completed at this time as there is no shipping methods available for it. Please make necessary changes in your shipping address." when I reach the shipping method step.

If I login the message goes away!

Has anyone come across this problem before and know how to fix? Please help me out...

Country Region/State    City    Zip/Postal Code From    Zip/Postal Code To  Weight From Weight To   Shipping Price  Delivery Type
DEU *               0.1 5000    14.99   European delivery
ESP *               0.1 5000    14.99   European delivery
GBR *               0.1 5000    9.99    Priority processing
GBR *               0.1 5000    6.99    Standard Delivery
IRL *           BT% 0.1 5000    14.99   NI Delivery
NLD *               0.1 5000    14.99   European delivery
  • Can you test another delivery method to see if the same error occurs? Aug 20, 2013 at 7:30
  • @JamesAllwood sure, I can use Free Shipping or Flat rate and it works fine... Aug 20, 2013 at 10:09
  • Can you show an example from your csv? Also, do you have a weight set on your products. Matrix rates will ignore products with a weight of 0. Aug 20, 2013 at 11:08
  • @JamesAllwood Trouble is, I can calculate shipping from the cart page and choose a shipping option then update totals but when I go through the checkout I get the error... see edit Aug 20, 2013 at 11:30
  • Did you set persistent customer session between each stores? Aug 20, 2013 at 19:10

1 Answer 1

  • Try it with a shipping/billing address for which you have shipping defined above: DEU, ESP, GBR, GBR, IRL, NLD
  • Try it with weight vs. destination. What's the result then?
  • Can you provide us with a sample CSV?

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.