Order details are not displayed in admin dashboard in Magento ver.

Please find the below image

enter image description here


<?xml version="1.0"?>


    <!-- declare model group for new module -->
        <!-- model group alias to be used in Mage::getModel('newmodule/...') -->
            <!-- base class name for the model group -->

    <!-- IMPORTANT: if you use your own namespace (i.e. CompanyName) you also have to declare blocks group for new module. See topic: http://www.magentocommerce.com/boards/viewthread/22416/#t102732 -->


    <!-- declare resource setup for new module -->
        <!-- resource identifier -->
            <!-- specify that this resource is a setup resource and used for upgrades -->
                <!-- which module to look for install/upgrade files in -->
            <!-- specify database connection for this resource -->
                <!-- do not create new connection, use predefined core setup connection -->


<!-- declare default configuration values for this module -->
    <!-- 'payment' configuration section (tab) -->
        <!-- 'newmodule' configuration group (fieldset) -->
            <!-- by default this payment method is inactive -->
            <!-- model to handle logic for this payment method -->
            <!-- default title for payment checkout page and order view page -->
            <title>Payex Payments</title>
            <accountnumber>payex account number</accountnumber>
            <encryptionkey>payex encryption key</encryptionkey>

    <!-- Updates layout... -->

    <!-- Routes... -->

    <!-- Translations... -->

                <cron_expr>*/5 * * * *</cron_expr>

How to rectify this issue.

  • have you checked the error log? May 25 '15 at 7:31
  • i have tried but it's not working.
    – Siva Kumar
    May 25 '15 at 7:38
  • var/log/ check this folder May 25 '15 at 7:41
  • I have deleted log files also but it's not working.
    – Siva Kumar
    May 25 '15 at 7:49
  • check the error in log file i am not asking to delete the file May 25 '15 at 7:59

I have seen that the same issue had been answered before, below i am pasting the link in order to check it out.

Order Details are not displayed in dashboard

  • I have tried but it's not working.
    – Siva Kumar
    May 25 '15 at 9:50
  • i saw that at the link i gave a guy says he solved by replacing the tax.phtml file which is located in 'app/design/adminhtml/default/default/template/sales/order/totals' with the original one. Have you tried this ?
    – vasilisdmr
    May 25 '15 at 10:01
  • That one also i have tried it's not working
    – Siva Kumar
    May 25 '15 at 10:08
  • i don't know what is going on. Just continue the research, if i find something i will update my answer.
    – vasilisdmr
    May 25 '15 at 10:18

go to app/etc/modules/spanename_Payex.xml

open it and change true to false problem with this extension it has some file missing with is causing the problems.

  • When i change to true it is showing below error {main}";s:3:"url";s:86:"/index.php/admin/sales_order/view/order_id/16320/key/a04a09d9abac2f404201797b0166e7e9/";s:11:"script_name";s:10:"/index.php";s:4:"skin";s:5:"admin";}
    – Siva Kumar
    May 25 '15 at 12:17
  • set it to false the the module will be disabled or delete it if you install from magento connect May 25 '15 at 12:21
  • Sorry I have changed to false only.
    – Siva Kumar
    May 25 '15 at 12:22
  • now order view working? May 25 '15 at 12:25
  • Not working it is showing below error. {main}";s:3:"url";s:86:"/index.php/admin/sales_order/view/order_id/16320/key/a04‌​a09d9abac2f404201797b0166e7e9/";s:11:"script_name";s:10:"/index.php";s:4:"skin";s‌​:5:"admin";}
    – Siva Kumar
    May 25 '15 at 12:26

Try also this, it worked for me (from https://magentary.com/kb/php-syntax-error-after-supee-7405-unexpected/):

Problem description

After SUPEE-7405 patch Sales Order Management screen in Magento Backend is blank or the following error is reported in PHP error log:

PHP Parse error: syntax error, unexpected '[' in app/code/core/Mage/Adminhtml/Helper/Sales.php on line 124


SUPEE-7405 is prepared with PHP 5.4 in mind, older PHP versions are incompatible with new language constructions used.


Change line 124 in app/code/core/Mage/Adminhtml/Helper/Sales.php from $links = []; to $links = array();:

--- app/code/core/Mage/Adminhtml/Helper/Sales.php
+++ app/code/core/Mage/Adminhtml/Helper/Sales.php

@@ -121,7 +121,7 @@
     public function escapeHtmlWithLinks($data, $allowedTags = null)
         if (!empty($data) && is_array($allowedTags) && in_array('a', $allowedTags)) {
-            $links = [];
+            $links = array();
             $i = 1;
             $data = str_replace('%', '%%', $data);
  • This site helped me many times... Now I found a solution for a problem that I am struggling for a few days now and I had to share it with you! Good luck guys :)
    – edgetwism
    Jan 25 '16 at 13:27

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