This shows in Customer View for any customer who hasn't logged in recently but who has actually logged in (e.g. last week or a few days a go). So it is definitely not "Never" and one would expect to see the actual last login date-time.

How do I fix that?

2 Answers 2


The issue seems to be caused by Creare SEO extension which has a setting: Performance Cleanup > Clean Log entries in DB which also truncates the log_customer db table.


You also need to make sure logs are enabled in Admin under

Admin -> System -> Configuration -> Advanced -> System -> Log -> Enable Log should be set to YES

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.