When I click on WYSIWYG editor image insert button it is only showing a blank page. Below screen shot is for reference.

enter image description here

  • I am also facing this issue, It would be great if you can share the solution for this. Feb 12, 2016 at 8:56

2 Answers 2


This is likely due to your host applying a Web Application Firewall which is blocking it from displaying.

The issue is caused because you will need to apply the 5344 patch available here:


Once patched your image browser should then display correctly.

Also, it's worth checking that your browser/system has flash installed as this is still (unfortunately) used in the image browser.

  • How will I deploy new patch? Will it hamper my live site any how ?
    – Habib
    May 11, 2015 at 5:44
  • I have done the same but still no resolved this issue.
    – Habib
    May 11, 2015 at 6:00
  • Check my edit, it may be just an issue with flash. Do you have Flash installed and working correctly in your browser? May 11, 2015 at 10:55

If anyone is having a similar issue, I believe that the reason was because I had x-frame-options: DENY however, Magento needs X-Frame-Options: SAMEORIGIN in order to allow the frame to populate. God bless you!


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