I've been trying to contact Magento for the last month and have had no success. We have Enterprise, but there I cannot find the area Magento recommends for downloading the security updates:
Navigate to Download Tab (Where? I have never seen this tab)
Magento Enterprise Edition > Support Patches (Can't find this)
It then says if you can't download request by making a support ticket. When I click on the support ticket area it takes me to my account and does nothing.
Please assist in any way possible. Is there a Magento Support Email I can use directly or a number or suggestions as to why all of this is not working.