1

as the title says, I'm having a problem that's repeating from time to time and I don't know the final solution to avoid happening it again. I have lots of products assigned to certain categories under one main root category. But from time to time, they just dissapear by getting unassigned.

My reassigned them 2 times already but now is treading on my nerves!

What might be the problem? Where should I look ?

Another thing that may help someone give me a proper diagnostic: when I assing products, I assign them only to the subcategories, I never check the root category when I add a new product.

Still, some products remained assigned even though they are included only in a subcategory.

Any clues would do much good.

Thanks.

  • Couple of questions for more information. - Are you using flat catalogs? (System > Configuration > Catalog > Frontend > Use flat catalog categories: yes) - Does the disappearance coincide with the reindexing? - How many products / categories do you have anyway? - Are you running any product imports or other automated tasks - Could you maybe list the 3th party extensions you have installed? – Sander Mangel Aug 3 '13 at 14:55
  • Well, I'm not using flat catalogs. They're set to 'no'. And I'm not sure if the dissapearance coincides with reindexing, I would say not necessarily. I have only 4-5 categories, but I use only 2. – DanCapitanDePlai Aug 3 '13 at 15:01
  • In that case it doesn't have to do with reindexing. That's at least one possible cause down. Any scripts/ imports or 3th party extensions that might be causing it? – Sander Mangel Aug 3 '13 at 15:05
  • I'm not sure. I've installed many extensions, but smaller ones that don't have anything to do with categories. – DanCapitanDePlai Aug 3 '13 at 15:07
  • Sorry, can't help you without more specific info. I'd either look at Extensions that might cause the issue, automated tasks or it might be that your shop is too large (~500.000+ products) – Sander Mangel Aug 3 '13 at 15:10
3

How many products do you have in a category? If there is more than 1000 then the problem may be with php max-input-vars settings. Php allows by default only 1000 vars from form to be sent. Every element above 1000 is being dropped. So if you save a category that has for example 1100 products assigned you are probably to lost 100 of them. To test that, go to the category and save it.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.