All immages in frontend were replaced with placeholder image after running the scritp on this post:

Mass change product URL keys to match product names

No cache is active

Any idea why and how to solve this issue?

  • Have you tried clearing the image cache? In System -> Cache Management -> Flush Catalog Images Cache? Probably the image cache is still active. Commented Apr 8, 2015 at 11:42
  • Yes, I flushed all cache, disabled chache, and refresh. The issue started after running the script. Before running the script I increased the following values php.ini memory_limit = 8192M; my.conf max_allowed_packet = 8M query_cache_size = 128M . but i don't think is related to that. I also installed github.com/Vinai/VinaiKopp_StoreUrlRewrites Commented Apr 8, 2015 at 12:16
  • The script you mentioned doesn't do anything with images, so I doubt if that's the cause. But maybe decrease the limits you changed a bit, you don't need a memory limit of 8 gig. Commented Apr 8, 2015 at 12:32
  • Are you using flat tables? Are you able to see images in backend? If so, you need do reindex(since flat tables are not up to date)
    – fonda
    Commented Apr 8, 2015 at 13:11
  • I rolled back values in php.ini and my.conf. Unfortunately didn't change situation. I have also another Magento installation on same server, but its product images are working fine. Is there a way to debug and see why Magento is loading placeholder image? Commented Apr 8, 2015 at 13:15

1 Answer 1



The issue was related to memory_limit value in Plesk 12 vhost php setting. Value was set to memory_limit = 1G , but looks like magento for some reason, don't properly read value "1G" from the server configuration.

Once i set memory_limit = 1024M it started working again.

  • You should mark your own answer as accepted so that the question shows up as solved. Commented Apr 8, 2015 at 18:06
  • 1
    I tried but it say i must wait till tomorrow Commented Apr 9, 2015 at 8:30
  • Same problem same solution, thank you VERY much for taking the time to post it!
    – Wren
    Commented Dec 10, 2015 at 14:42

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