I have recently installed a clean installation of Magento 22.214.171.124 on my server. It worked fine with no issues. I then purchased a theme and tried to install it by following the manual, and specifically doing the following:
Disabled Cache - copied theme.zip file (contained 4 folders: apps, js, media, skin with the theme files) to Magento's root folder. Next, I have unzipped the file and merged the folders with the ones installed. I specifically checked that skin and apps folder contain "base", "default" and my theme name (ultimo).
I went to Magento control panel and from there I went to System > Configuration > Design
I filled "ultimo" in Current Package Name and I filled "default" in Themes > Default
I keep on getting the following error: "an error occurred while saving this configuration: package with this name does not exist and cannot be set."
I have asked the author of the theme for help, yet it yielded nothing so far. I have chmoded the permissions of the Magento folder including all the folders therein to 775 and then to 777 - nothing worked and I keep on getting the same message. I tried changing other config settings through Magento's control panel and everything else works fine. My server is fully compatible with Magento and I am run down by trying to install this theme.
I would appreciate anyone's help ... really don't know what to do to solve this issue.