When customer ask cancel order and refund, I refund payment on 3rd party payment admin page

the order status is still processing in magento admin and when I try to cancel , I got

The order(s) cannot be canceled

I checked the invoice page of the order but there is no button like refund

How can I cancel order after payment complete?


Any invoiced orders in Magento cannot be "canceled", but they can be "closed". It sounds like you need to issue a "credit memo", which is a refund in Magento.

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  • 1
    There is nothing in 'Credit Memo' tap in the order – Moon Mar 17 '15 at 3:09
  • Do you have an invoice or no? – musicliftsme Mar 17 '15 at 3:09
  • Invoice is created – Moon Mar 17 '15 at 3:10
  • Click on the invoice and see if there's a credit memo button on the top right of the actual invoice page. – musicliftsme Mar 17 '15 at 3:11
  • Ah I find 'Refund Offline' button on there! I will try this next time Thank you! – Moon Mar 17 '15 at 3:13

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