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I have a production magento 1.7 website. After migrated from a old server to a new one, from unknown reason the "Online Customers" under "Customers" didn't show any Online customers when there are actually many customer visit the site. I tried to google this problem but found nothing. The only change, from the old server to the new server, is the DB server switched from mysql 5.5 to MariaDB 10. Anything i can do to fix this?

closed as off-topic by Marius May 26 '15 at 9:23

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "Questions describing a problem that can't be reproduced OR seemingly went away on its own (or went away when a typo was fixed) are off-topic as they are unlikely to help future readers." – Marius
If this question can be reworded to fit the rules in the help center, please edit the question.

  • Maybe the config value is 0 instead to empty or something else. Goto System / Configuration / Customer / Online Customers Options -> Online Minutes Interval – Jeroen Mar 12 '15 at 15:35
  • Although closed I'd like to report we have the exact same issue. Online customer under Customers -> online customers is empty and has always been empty since a long time. We use Magento 1.9.0.1 and Online MInute Interval tested both with {empty} and 30 minutes. nada. – ShirtsofHolland Aug 30 '15 at 19:46
  • Check this: this may be the cause. That someone or something set this: axertion.com/tutorials/2012/12/… – ShirtsofHolland Aug 30 '15 at 19:53