We have this problem. Customers have 3 products in cart. Then go to checkout & log-in: after login their cart is empty! Not good for conversion.

I see some questions actually requesting this functionality- but none that address our issue. Persistent shopping cart is set to NO

Question: Is there a setting to prevent the cart from being emptied after login?

Basically what we want is that no-matter-what the situation: the cart a user is "actively" populating (read: now) is always the cart. No merging, no resetting. Just use the cart as-is

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  • Are you using any 3rd party checkout modules? Do you have a FPC?
    – SR_Magento
    Commented Mar 8, 2015 at 15:43
  • No checkout ones. Yes we use a FPC< but it only caches cms_index* and catalog/product ...
    – snh_nl
    Commented Mar 8, 2015 at 15:45
  • disable fpc and see how it goes, if it persists, look further, if it is gone, change your fpc configuration
    – Jeroen
    Commented Mar 12, 2015 at 14:31

1 Answer 1


This was an error related to cookie settings not working on Safari

After investigation all customers with this problem were using Safari

Customers couldn't login from Safari In magento 1.9

Very annoying. Reported as bug.

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