I have the following problem with magento 220.127.116.11 - shipment and invoice emails are not sent to the customer who placed the order. However, these emails are sent to the email addresses that are set in magento area in Send Invoice Email Copy To and Send Shipment Email Copy To. I've managed to track the process of sending these emails in magento core files but I cannot find where and how magento admin area calls a function to create a new shipment when the button submit shipment is clicked. If you have any suggestions please help.
The shipment is saved in
The e-mail is sent from
If you don't have any extensions or custom code that changes the behavior of sending e-mails, the e-mail should be sent without any issues. If the e-mail arrives to one of the store e-mail addresses then it might be an issue with the customer's e-mail address (maybe it ends up in spam).