A portion of my completed orders revert to processing on seemingly random days.
Most recently, according to "Updated at" on the orders, this occurred on Feb. 26th 2:30:00PM give or take a few seconds. Can I see which crons ran on this day around this time?
Below are some extra details that I hope will help you understand the modules that I know manipulate my order statuses.
Order Process Details:
- Custom Order Statuses
- Order Submitted
- Using Authorize Direct Post method, if payment authorized the order status is set to Payment Authorized.
- Using XTENTO Sales Export Module
- if status = "Payment Authorized" export to Navision
- Set status to "Processing in Navision"
- Using XTENTO Tracking Number Import
- If order invoiced and shipped completely set order status to = Complete.
Once the mishap occurs, the order status becomes "Processing". In my setup a status of "Processing" is never set.