I'm using an extension which cancels an order after X days old. However, customers are not being notified about it. See my code:

if($order_bis->canUnhold()) {
if ($order_bis->canCancel()) {
    Mage::log( '[kinento-reminder] Canceling order '.$order_bis->getIncrementId().' ('.$cancelprepaid->getTimestamp().' > '.$orderdate.')', null, 'kinento.log', true );
    $order_bis->addStatusToHistory($order_bis->getStatus(), 'Cancelado automaticamente', true);
    Mage::getSingleton( 'adminhtml/session' )->addSuccess( Mage::helper( 'reminder' )->__( 'Order %d canceled', $order_bis->getIncrementId() ) );

Is there something wrong here?

1 Answer 1


Add below after $order_bis->save() add below code

 $order_bis->sendOrderUpdateEmail($notify=true, $comment='Cancelado automaticamente');

This code is sending order update email.

  • Great, I'll try it, thanks. Just a doubt: in the history comments on the order page, the same comment was added twice by the module. So, that line "$order->cancel()" adds a comment automatically? Feb 27, 2015 at 18:35
  • just remove $order_bis->addStatusToHistory($order_bis->getStatus(), 'Cancelado automaticamente', true);
    – Amit Bera
    Feb 27, 2015 at 18:37
  • Done! So now I will wait until a new pending order to be cancelled. Do you know some online reference where I can find all order functions? Feb 27, 2015 at 18:40
  • And also, let's see if you can help me with something else: I would like to use a custom email template for cancelled orders and not just the order update email. Do you know how to? Feb 27, 2015 at 18:45
  • Please accept this answe
    – Amit Bera
    Feb 27, 2015 at 18:48

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