I want to use magento connect to install a plugin. I am receiving a 404 page when i try to open it.

I tried to

1] delete the files from var/cache

2] check if the following values on database are correct according to those instructions:

UPDATE `core_store` SET store_id = 0 WHERE code='admin';
UPDATE `core_store_group` SET group_id = 0 WHERE name='Default';
UPDATE `core_website` SET website_id = 0 WHERE code='admin';
UPDATE `customer_group` SET customer_group_id = 0 WHERE customer_group_code='NOT 

I appreciate any help regarding this.

  • Did you make sure to logout from the Magento Admin Panel again, and log in again? Or are you referring to that the Magento Connect application itself can not be found? If it is the last, do you have a "downloader" folder in your Magento root? Commented Feb 26, 2015 at 13:11
  • I tried to logout and login again. I am referring to the magento connect application itself. I have the downloader folder.
    – alex
    Commented Feb 26, 2015 at 13:23
  • 1
    It sounds to me like you have an issue with the webserver configuration. Normally when you access the Magento Connect app, the URL is like http://MAGENTO/downloader/index.php. What happens if you add /index.php at the end, so http://MAGENTO/downloader/index.php? Commented Feb 26, 2015 at 13:27
  • I get 404 for both ways.
    – alex
    Commented Feb 26, 2015 at 13:30
  • Ok, so when there is actually a file /downloader/index.php present, and it gives you a 404 error, apparently something in the webserver is stopping you from accessing it. Commented Feb 26, 2015 at 13:31

8 Answers 8


Alex , Try to provide the Permission

Change permission of Directory /downloader/ set to 755 and file /downloader/index.php set to 644. This method works for me .

Did you Upgraded Magento ?

  • Hello AJ, i am using magento 1.5. I didn't upgrade it. My permissions are allready setup like that.
    – alex
    Commented Feb 26, 2015 at 13:19
  • Alex, Go to the below Link & download magento1.5 & then take downloader folder only replace to your domain downloader folder it will resolve your Problem magentocommerce.com/products/downloads/magento Hope This help you it works for me
    – Magento AJ
    Commented Feb 26, 2015 at 14:06
  • I tried that but still the same.
    – alex
    Commented Feb 26, 2015 at 14:27
  • @MagentoAJ I don't think the files are corrupt or anything. I think something is preventing the webserver from executing this /downloader/index.php in the first place, most likely due to some specific RewriteEngine configuration. Commented Feb 26, 2015 at 15:57
  • Did you tried to replace the downloader folder its works for me many times
    – Magento AJ
    Commented Feb 27, 2015 at 5:02

Have you any .htaccess file in downloader folder? If yes, then download that as a backup and delete that from folder. Refresh the cache and delete the previous session. Hope it will work for you.

  • Tried not working
    – AkshayT
    Commented Jun 29, 2015 at 7:03

Some host are know to keep having issue with default landing page as index.php Try this on your url below:


Kindly replace your yourdomain.com with the correct domain of yours.

I hope this help. Dont forget to mark this as correct if it helps.


I have had this same issue and it was related to file/folder permissions--specifically index.php in the downloader folder. However, there could be other permissions causing the issue in your case.

I would suggest downloading and running the Magento Cleanup Tool by downloading the magento-cleanup.php file to the root of your server and pointing your browser to: http://www.[YOURDOMAIN].com/magento-cleanup.php

You should get several status updates on the screen to confirm completion of the "cleanup."


I once encountered this issue and I had mine solved thru the folder's htaccess. order allow,deny deny from all Simply add your ip address. Allow from 123.456.78.90 #your IP

Aside from checking or adding your ip address on your htaccess file, make sure you have the correct folder and file permission. downloader 755 downloader/index.php 644


Check permission of /downloader/ folder if permission is not 755 then set it to 755 and check permission of /downloader/index.php file and set to 644.

If this not work then backup your downloader folder and download fresh magento setup and upload only downloader folder into your root directory.

Hope that will work for you, it's work for me.


It's not safe to use Magento connect for installing extension , click this link for more information.

if you want immediate & better solution , Alternatively you can install the extension through FTP (like FileZilla). You can paste the extension key in this link and you can download the extension files. Let me know if you find any problems in this.


By default Magento will put a "deny from all" in the .htaccess file located in the downloader directory.

Simply change this to "allow from all" and it should work.

..or putting an allow from x.x.x.x (where x.x.x.x is your IP address) will allow access. If you wish to lock down the downloader directory (I highly recommend it) then change the "allow from all" to "allow from x.x.x.x and put a "deny from all" on the next line.

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