we added this block to our side block (block call in block). Mage

{{block type="reports/product_viewed" template="reports/product_viewed.phtml"}}

Now it only return the word "empty"

question: Is this normal behavior? and what could we do about it?

thanks, Sean

  • can you post the whole code? Where did you put it in? <reference name="right"> <block type="reports/product_viewed" before="right.permanent.callout" name="left.reports.product.viewed" template="reports/product_viewed.phtml" /> </reference> is my code for example
    – seb
    Feb 26, 2015 at 8:35
  • Is the reports/product_viewed.phtml template modified? Sounds a bit like somebody added an else statement to the template (by default it doesn't output anything unless there are recently viewed products). Feb 26, 2015 at 8:54
  • @Thomas Yes we have this code to. This allows us to show the block. The problem is with the output.
    – snh_nl
    Mar 1, 2015 at 13:38

1 Answer 1


Why the text 'empty' appears - we do not know.

The block itself is empty because there is another issue explained here: Column Customer_id in table report_viewed_product_index *always* NULL

The column visitor_id is not recorded and always NULL -> hence there are no recently viewed products to be found when searching the table for a specific user_id ...

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.