2

When we receive an order containing an out of stock item (that's allowed to be backordered) it nicely shows "Backordered" at 'Item status' in the backend order detail page (e.g. /admin/sales_order/view/order_id/1234/etcetera).

magento item status = backordered

But only as long as the invoice is not yet created! When invoice is created, the item status automatically changes to invoiced, see image.

magento item status = invoiced, even though still in backorder

This seems not logical to me and is definitely unwanted behavior. Even after the invoice has been created, I'd still like/need to know what products are in backorder.

Any idea how we can keep the message "backordered" on the order overview?

PS: When payment is received, the invoice is automatically created. We could change that to manual (so that we can still see backordered items) but that is not really a solution, since it forces us to manually generate invoices that are now being done automatically.

|improve this question
  • I stumbled across this query and was wondering if you ever found an answer? comment by Peter Barton – Amit Bera♦ Oct 19 '15 at 9:19
  • Unfortunately not. But what kinda helped as a workaround, was showing a not-in-stock message in the confirmation mail. Both for us and the customer insightful info. Code found at magento.stackexchange.com/a/40376/21234 – Jeff_Cro Oct 20 '15 at 10:13

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.