I am trying to configure the dhl module in magento (not depricated), but I have this error in the log file

2015-02-19T09:00:35+00:00 DEBUG (7): Array
    [1000] => Error #1000 : The requested Global Product Code  and Local Product Code  is not available based on origin country US postal location and destination country US postal location for payment country US. Please make sure data entered is valid before proceeding or contact our customer service.
    [__pid] => 1672

My configurations for the shop are - Country: United states | City: Madera | Zip: 93637

Any idea why I had this error?


The issue is that you’re trying to rate a shipment with an Origin of US and Destination of US. DHL Express doesn’t support domestic shipping in US, CA, and several other countries.

  • I got it now. You were right. When I change it to other country, which is supported by DHL I get a result. Thank you for the answer – user1952854 Feb 20 '15 at 9:17

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