For Contact Us e-mails my yahoo e-mail address works ([email protected]) and receives the e-mails, but using my domain's e-mail ([email protected]), they never arrive. I've tested [email protected] repeatedly and it works perfect. My host, Nexcess, checked their e-mail log and said that Magento doesn't even attempt to send an e-mail when using [email protected]. My developer also used his e-mail address in Magento and it worked just like my Yahoo e-mail.

Any suggestions at all at what could be causing this?

Dave CE

1 Answer 1


If it is only not working for the domain that the website shares, then the server is probably routing the emails to itself.

Try disabling Nexcess email service. http://docs.nexcess.net/article/how-to-disable-nexcess-email-for-remote-services.html

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