While creating new order from backend i am getting number of jquery errors and i am not able to click "Add New Customer" button as well

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Any suggestions to solve above issue ? Thanks

1 Answer 1


Looks like you are missing a js file or there is some conflict.
First check if the file js/mage/adminhtml/sales.js is loaded in the page.
If it is, check if you have jquery or some other library loaded that might conflict with prototype.

  • yes sales.js is included & js is merged. Feb 17, 2015 at 7:58
  • aha...maybe something is wrong with the merging. Try to disable the js merging. If it works, enable it again.
    – Marius
    Feb 17, 2015 at 8:02
  • i have disabled merging but still its coming as merged and there is an extension which has external sales.js i have disabled that as well but no luck Feb 17, 2015 at 8:13
  • If you altered a configuration and it doesn't seem to work, you flush cache.
    – user4351
    Feb 17, 2015 at 8:41
  • yes i already flush cache many times. Feb 17, 2015 at 9:05

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