0

I have stuck creating credit memo in magento.

Assumption : I want to refund $10 to Customer ( Refund Offline = $10).

1) Actually I have Placed an Order with One Item 1005 (Price 1000 + 5 Tax & Handling).

2) Created Invoice for this Order.

3) I was fallow the below steps to Creating Credit Memo

I) I have put the 0 to Qty to Refund and hit the Update Qty's button.

II) And entered $990 on Adjustment Fee

III) Again put the 1 to Qty to Refund and hit the Update Qty's button,

IV) Now Grand Total is $10

4) Finally I hit the Refund Offline button.

Here the Refund Amount is $10 right?

But it is refunding $1000.

Is it my procedure is right or I went wrong?

if it is wrong How can I do this through Offline?

Thanks.

2

To accomplish this:

  • Qty to refund: 0
  • Refund shipping: fill this in if applicable
  • Adjustment refund: 10
  • Click refund offline

Then you will have refunded 10 dollar. Keep in mind that Qty to refund is still 0 on submitting.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.