After upgrading to magento from 1.6 order update email is ending 7 times, i had set "Send Order Comments Email Copy Method" to "Seperate Email" and added 7 email ids in "Send Order Comment Email Copy To" field.i dont have any idea to trouble shoot this problem.Can any one suggest how to trouble shoot the problem

3 Answers 3


If you're receiving the email 7 times to the same email address even though you've specified 7 different emails in the field then check to see how you have them delimited. Make sure you have separated the addresses with commas.

  • Thanks for your reply every email address is seperated with ,and these 7 email address are receiving 7 emails Commented Feb 12, 2015 at 9:37

This issue could be related to the new Magento Email Queue system, that leaves orphan records on the Recipients table.

If this is your issue, I've sent a fix on this post: https://magento.stackexchange.com/a/87299/23057


You have to use Bcc rather than sending a copy, as there is a bug in the Magento code that just duplicates the recipients.

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