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I have a catalog price rule that has been running for more than a month. We haven't had any issue with customers getting their savings. However, 2 orders came through recently in which the catalog price rule was not applied to the order after it was converted from the quote. Customers claimed the savings were visible during checkout, but they were charged full amount and no discount is shown in the order overview. The products they ordered were definitely on sale at the time of the problem.

Orders have come through since and between the two incidents with no issues.

While trying to debug the issue, my credit card was rejected, after which the catalog price rules were ignored and I saw full price items in the cart.

Payment method is Auth.net if that's any help.

Magento version 1.7.0.2

Is there any condition in which a quote would ignore catalog price rules?

closed as off-topic by Marius Aug 12 '15 at 19:59

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "Questions describing a problem that can't be reproduced OR seemingly went away on its own (or went away when a typo was fixed) are off-topic as they are unlikely to help future readers." – Marius
If this question can be reworded to fit the rules in the help center, please edit the question.

  • What version of Magento? – SR_Magento Feb 7 '15 at 0:14
  • @sr_magento It's 1.7.0.2, I updated the question. Can't believe I forgot such an important detail! – KPheasey Feb 7 '15 at 2:13