I received this error message when trying out my new shop:

PayPal gateway has rejected request. Billing address request is not enabled for merchant (#11601: Request for billing address failed).

2 Answers 2


Try this in System>Configuration>payment methods>Paypal express checkout (configure)>Basic Settings - PayPal Express Checkout>advanced settings>require customer’s billing address. Set this to No Hope it helps

  • YOU ROCK!! Worked like a charm Thanks a bunch
    – Bill
    Feb 5, 2015 at 2:45
  • Ok Cool kindly give up my answer:) Feb 5, 2015 at 2:50

We are using Magento 2.1.7 and recently experienced the same issue.

In short:

The issue is regarding the option SetCustomerBillingAgreement, which initiates a billing agreement and has been deprecated since v54.0 of the API.

I have more details in my answer to the related question #31887.

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